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How can I initiate a return?
To start a return, please contact our support team at support@off-studios.com. They will guide you through the process and assist you with any questions you may have.
When will I receive my refund?
All refunds will be credited to the original payment method. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7-10 business days of receiving the returned item or cancellation request. Contact the card's issuing bank for questions about when the credit will be posted to your account. If you have not yet received a refund for your return, please follow these steps: Contact your bank/credit card company. It may take some time before the refund is credited to your account.
How long will it take to receive my order?
Due to increasing demand, it may currently take 5 to 10 business days for your order to reach you. If you have any questions or need more information, please do not hesitate to contact us at support@off-studios.com. We are ready to help you!
Can I change or cancel my order?
Because we strive to process orders as quickly as possible, requests for changes/cancellations must be submitted within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned upon receipt for a full refund.
How can I contact you?
You can send us an email to support@off-studios.com where our customer service team will be happy to help you with anything you need!
How can I initiate a return?
To start a return, please contact our support team at support@off-studios.com. They will guide you through the process and assist you with any questions you may have.
When will I receive my refund?
All refunds will be credited to the original payment method. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7-10 business days of receiving the returned item or cancellation request. Contact the card's issuing bank for questions about when the credit will be posted to your account. If you have not yet received a refund for your return, please follow these steps: Contact your bank/credit card company. It may take some time before the refund is credited to your account.
How long will it take to receive my order?
Due to increasing demand, it may currently take 5 to 10 business days for your order to reach you. If you have any questions or need more information, please do not hesitate to contact us at support@off-studios.com. We are ready to help you!
Can I change or cancel my order?
Because we strive to process orders as quickly as possible, requests for changes/cancellations must be submitted within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned upon receipt for a full refund.
How can I contact you?
You can send us an email to support@off-studios.com where our customer service team will be happy to help you with anything you need!